LondonConsultingfluent:cxRoleYour new workday:As a Senior Salesforce Consultant (m/f/x) specialising in Service Cloud Voice, you will lead the design and delivery of intelligent, scalable voice solutions that transform customer service operations. You act as a trusted advisor for a wide range clients across industries, owning solution architecture and guiding teams through complex implementations. Acting as the bridge between business needs and technical implementation, you’ll work closely with clients to map their customer service strategies onto Salesforce’s voice technology, including Amazon Connect and Agentforce. Beyond delivery, you mentor consultants, shape best practices, and ensure high-quality outcomes across multiple projects.TasksHow you help us make digital transformation tangible:Lead the end-to-end implementation of Service Cloud VoiceAct as solution owner, translating complex business requirements into scalable, secure voice architecturesLead customer discovery sessions, workshops, and technical design discussions with senior stakeholdersDesign and configure Salesforce Service Cloud Voice, ensuring best-practice integrations with telephony and AWS servicesGuide and mentor consultants and junior team members throughout project deliveryOversee go-lives, manage risks, and take ownership of post-deployment improvements and optimisation initiativesEnsure high-quality documentation, architecture decisions, and reusable delivery assetsContribute to internal capability building, standards, and knowledge-sharing initiativesSupport pre-sales activities, when required, including solution design, effort estimation, and technical input for proposalsWhat you should bring with you:5+ years of professional experience working with Salesforce Service Cloud and/or Contact Centre solutionsProven experience leading Service Cloud Voice implementations in customer-facing projectsStrong hands-on expertise with Service Cloud Voice, ideally including Amazon Connect and related AWS servicesDeep understanding of customer service processes, omnichannel contact centre operations, and voice architectureAbility to design enterprise-grade, scalable, and secure voice-enabled solutionsConfidence engaging with senior business and technical stakeholders, including architects and executivesStrong leadership, communication, and problem-solving skillsSalesforce certifications (e.g. Service Cloud Consultant, Experience Cloud Consultant) are a strong plusExperience with CTI integrations, telephony platforms, or broader AWS tooling is highly desirableWork from wherever you’re most productive – at home, in a co-working space, or in our London office.Plan your working day in a way that fits your life and supports a healthy work-life balance.Team EventsConnect with your colleagues at regular team events – from London socials to company-wide events across Europe.Mentorship and developmentGrow with us through mentorship and development, supported by experienced colleagues along your career path.Your health matters – benefit from comprehensive private healthcare coverage.Generous time offEnjoy a generous holiday allowance plus additional gifted days off over Christmas.Home office setup budgetReceive a dedicated budget to equip your home office and do your best work from day one.Go to applicationSounds like what you’re looking for?We’re very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at info@fluentcx.com . #J-18808-Ljbffr