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Role: Salesforce (Field Service) Business Analyst

Job Type: Permanent

Location: London, UK / Hybrid

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Business Analysis.

We have an exciting role for you – Salesforce (Field Service) Business Analyst.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Salesforce (Field Service) Business Analyst. You must have a good understanding of typical business challenges, solutions and best practices in Field Service Management space, and should be able to interact with both technical and functional teams to understand requirements, analyze information, and design comprehensive solutions over the FSL platform.

Key responsibilities:

• Provide expertise to understand and analyse the customer’s Field Service Management requirements
• Create functional specifications, user stories and user documentation
• Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions and meet project objectives, business requirements and company goals
• Analyze functional challenges; develop recommendations and solutions for those problems, help implement those solutions, and assess the business impacts and results
• Participate in the full software development life cycle from feasibility and requirement analysis to design, development, demo, testing and deployment
• Conduct meetings with business teams to solicit the business requirements
• Possess an overall understanding of the project solution from a functional aspect
• Provide functional oversight & guidance in the implementation of a project solution
• Provide recommendations/validations of the functional implementation of a solution
• Provide thought leadership on FSM to customer & delivery teams

Your Profile

Essential skills/knowledge/experience:

• Excellent understanding, skills & experience on Field Service Lightning and/or other Field Service Management platforms
• Excellent understanding of Field service & related business functions, FSM workflows & best practices to drive Field Service implementations
• Experience working as Business Analyst conducting user workshops, analysing requirements, creating functional specifications, user stories and user documentation
• Proven IT/FSM experience as a team member of Field Service Management product implementation.
• Experience working in Agile & Waterfall environments
• Conversant in a broad range of technical topics including - integration, master data management, user experience

Desirable skills/knowledge/experience:

• Experience/knowledge of Field Service Management Platforms
• Good understanding of Enterprise Architecture, and working with ERP/CRM systems
• Basic understanding of Salesforce development platform, Service Cloud, and best practices
• Salesforce Business Analyst/Service Cloud/ Field Service Lightning Consultant certified.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.