Salesforce Business Analyst

4 Days Old

Salesforce Field Service Business Analyst
London (Hybrid – days TBC; other UK locations available)
£525/day (Inside IR35)
6-Month Initial Contract | ASAP Start

We’re working with a global organisation to deliver a major Salesforce Field Service Lightning (FSL) programme and are looking for an experienced Salesforce Field Service Business Analyst to play a key role in shaping and delivering the solution.

This is a fantastic opportunity to work on a large-scale Field Service Management (FSM) transformation within a complex, enterprise environment.

The Role

You’ll work closely with business stakeholders, product owners, and delivery teams to discover, define, and design scalable Field Service solutions on the Salesforce platform.

From early-stage requirements through to delivery, you’ll be instrumental in ensuring business needs are translated into effective, high-quality solutions.

Key Responsibilities

* Lead workshops to gather and analyse Field Service Management requirements

* Create user stories, functional specifications, and documentation

* Support backlog management, prioritisation, and story refinement

* Design functional solutions leveraging Salesforce Field Service Lightning

* Collaborate with technical teams to ensure successful delivery

* Provide functional oversight and guidance across the project lifecycle

* Analyse business challenges and recommend effective solutions

* Act as a trusted advisor, providing FSM best practice and thought leadership

Key Skills & Experience

* Strong experience as a Salesforce Business Analyst

* Proven expertise with Salesforce Field Service Lightning (FSL) or similar FSM platforms

* Solid understanding of Field Service workflows, processes, and best practices

* Experience delivering end-to-end FSM implementations

* Strong background in requirements gathering, user stories, and functional design

* Experience working in Agile and/or Waterfall environments

* Excellent stakeholder engagement and communication skills

* Good understanding of integrations, data, and overall solution architecture

Desirable

* Salesforce certifications (BA / Service Cloud / FSL Consultant)

* Experience working within large enterprise environments

* Exposure to Service Cloud and wider Salesforce ecosystem

Why Apply?

* High-impact role on a large-scale Salesforce transformation programme

* Opportunity to work with global teams and senior stakeholders

* Immediate start with strong likelihood of extension

If you’re a Salesforce Field Service Business Analyst available for your next contract, apply now to be considered for this or similar roles
Apply
Location:
London
Salary:
£500 - £540 /day inside IR£35
Job Type:
FullTime
Category:
IT

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