Sales Admin Assistant Location: Office based only role Salary: £24,000 - £26,000 per annum DOE Monday - Friday 10am -6pm / Saturday 11am–5pm with a day during the week in lieu Job description: City Rooms is one of London’s leading providers of co-living accommodation. For over 15 years, we have helped thousands of Londoners find high quality, great-value homes across the city. We are now seeking a motivated Administrator to provide ongoing support to our fast-paced and energetic sales team. Key Responsibilities * Register and manage new enquiries received through multiple communication channels. * Upload, update, and maintain marketing content across the company website and all lettings’ platforms. * Accurately record, process new customer data; update and maintain current renewing customer data. * Update the system with new client and renewing client information, as per other department needs. * Support customers in completing and submitting referencing documentation. * Assist with the collection, management, and analysis of key sales performance data. * Support the sales team in managing and maintaining property inventory * Issue renewal invitations to tenants in accordance with company contract expiry timeframes. * Proactively follow up with tenants throughout the renewal period, increasing communication frequency as contract end dates approach. * Negotiate rental terms and contract durations with tenants in line with company policies and application criteria. * Tenant renewal increase finance checks to ensure tenant still meet required conditions. * Check historic and current payment behaviour to ascertain if they are good renewal candidates. * Respond to any tenant complaints informing relevant departments. * Prepare and process renewal agreement documentation About You * Customer-focused and take pride in delivering a consistently high standard. * Professional, well-organised, committed to upholding company values and standards. * Possess excellent written and verbal communication skills in English. * Work effectively, multi task, good at self-management and organisation. Qualifications & Skills * Previous experience in sales support and/or administration * Proficient in Microsoft Office, Teams, calculations, and particularly Excel * Experience with CRM systems and sales tracking tools * Strong verbal and written communication skills in English * Accuracy is a must, with strong attention to detail. Employee Benefits* * Fresh fruit available daily * Access to a staff benefits and discounts scheme * Enhanced annual leave based on length of service * One additional day off for your birthday and one wellness day per year To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply