Sales Account Executive, Stoke on Trent, Permanent, £25,000 - £28,000

We are currently seeking an experienced and proactive Sales Account Executive to join our longstanding client, based in the heart of Stoke-on-Trent. Due to continued growth and business success, they are looking for a dynamic individual to manage sales, customer relationships, and the order processing function of the business. Working within a small and friendly team, you will be the main point of contact for customers, supporting their needs, maintaining strong relationships, and ensuring they receive exceptional levels of customer service. Working closely with the external sales team, you will play a key role in delivering a smooth and positive experience for every customer.

Daily duties will include…

* Process customer orders via various portals

* Confidently reach out to new and existing customers to build and nurture relationships, and upsell products where possible

* Maintain and develop strong customer relationships, while troubleshooting and resolving issues efficiently

* Respond promptly to enquiries via email and telephone

* Develop strong product knowledge to identify upselling opportunities and convert them into increased revenue

* Monitor customer accounts, track KPIs, and support retention activities

* Support the external Key Account Manager with preparing quotes, proposals, CRM updates, and data reporting

* Maintain accurate account information

You’ll be joining a small, friendly team in beautifully refurbished offices. The role offers plenty of variety and the opportunity to contribute to a growing organisation. You will receive ongoing support and development opportunities. The successful candidate will have strong attention to detail, a reliable and positive attitude, and the ability to remain professional in a fast-paced environment. You should be confident communicating with customers both verbally and in writing, quick to learn new systems such as ERP or CRM tools, and comfortable adapting to changing priorities. We are looking for a candidate with a genuine commitment to delivering excellent customer service and building strong, lasting relationships.

For more information regarding the above role, please call Nicola and Amy on (phone number removed) or forward your CV for consideration.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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