Sales Account Executive, Stoke on Trent, Permanent, £25,000 - £28,000

We are currently seeking an experienced and proactive Sales Account Executive to join our longstanding client, based in the heart of Stoke-on-Trent. Due to continued growth and business success, they are looking for a dynamic individual to manage sales, customer relationships, and the order processing function of the business. Working within a small and friendly team, you will be the main point of contact for customers, supporting their needs, maintaining strong relationships, and ensuring they receive exceptional levels of customer service. Working closely with the external sales team, you will play a key role in delivering a smooth and positive experience for every customer.

Daily duties will include…

* Process customer orders via various portals

* Confidently reach out to new and existing customers to build and nurture relationships, and upsell products where possible

* Maintain and develop strong customer relationships, while troubleshooting and resolving issues efficiently

* Respond promptly to enquiries via email and telephone

* Develop strong product knowledge to identify upselling opportunities and convert them into increased revenue

* Monitor customer accounts, track KPIs, and support retention activities

* Support the external Key Account Manager with preparing quotes, proposals, CRM updates, and data reporting ...