Russian Customer Service Advisor

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Position: Russian Speaking Customer Service Advisor Working hours: Monday Friday 08:00am 4:30pmLocation: Fountainbridge, Edinburgh.Salary: £26,800Who We Are Looking ForWe are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office.The ideal candidate will be:Customer-centricPassionate about travelAble to build rapport quicklyA strong problem solverProud to deliver excellent customer service across multiple communication channelsWhat You Will Get in ReturnJoining the Edinburgh team, you will be welcomed into a supportive and engaging working environment, including:33 days annual leaveWorkplace health cash plan (including dental, optical, physiotherapy and more)Employee wellbeing programme & Employee Assistance ProgrammeEnhanced sick payMonthly performance-based bonusesExtensive learning and development opportunitiesEnhanced family policies (maternity, paternity, adoption)Life and health insuranceFree on-site gymRegular employee engagement eventsRefer-a-friend bonus schemeWhat Youll Be DoingProviding exceptional customer service as the first point of contact for travel-related queriesAssisting customers via phone, live chat, and emailResolving queries with empathy, patience, and professionalismParticipating in regular team huddlesKeeping up to date with promotions, initiatives, and company policiesSupporting ad hoc projects as requiredWhat Youll NeedPrevious customer service experienceFluency in Russian and EnglishStrong communication skillsGood knowledge of Microsoft Office and strong typing skillsAbility to remain calm and logical under pressureExcellent problem-solving abilityA positive, enthusiastic attitude with a desire to achieve targets and continuously developRussian Speaking, Office Based, Russian Speaking, Office Based, Russian Speaking, Office Based, Russian Speaking, Office BasedJBRP1_UKTJ
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Location:
Edinburgh
Job Type:
FullTime

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