Russian Speaking Customer Service Advisor

New Today

Salary: £26,800 + commission
Hours: 37.5 hours a week, Mon-Sun, shifts between 8am - 4.30pm
Location: Edinburgh - Onsite
Start Date: April 2026We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Russian Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.

You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries.

We require you to be fluent in Russian and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM.

What You'll Do:

Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Russian and English lines.
Take ownership of customer concerns, resolving travel-related issues end-to-end.
Communicate clearly and confidently across multiple channels.
Collaborate within a supportive team to achieve KPIs and service targets.
Share ideas to improve customer experience and internal processes.
What You'll Bring:

Fluent in English and Russian (written and verbal).
Strong communication and problem-solving skills
Ability to handle multi...
Apply
Location:
Dalkeith
Salary:
£26,800 /annum + comms
Job Type:
FullTime
Category:
Customer Service & Support

We found some similar jobs based on your search