Resident Liaison Officer - Cambridge

Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered role

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the Cambridge area you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project.

As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for:

Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Offic...