Job Title: Resident Liaison Officer Location: Cambridge Salary: £30,000-£32,000 plus car allowance Sector: Social Housing MUST HAVE OWN VEHICLE AND VALID UK DRIVING LISENCE

EXTERNAL WORKS, STRUCTUAL REPAIRS, X6 BLOCKS

Key Responsibilities of the Resident Liaison Officer: * Engaging with residents and understand the needs of the community to deliver a personal service * Provide a friendly courteous service in connection with residents * Support, communicate and advise the site team

Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service

Requirements of the Resident Liaison Of...