Reservations Manager

New Today

Opening in Autumn 2026, Hyde & Seekwill join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection.
Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
Its an exciting time to join us as a Reservations Manager.
Key Responsibilities of a Reservations Manager.
Oversee daily operations of the reservations department, including room booking processes, group blocks, VIP bookings.
Ensure accurate and efficient handling of reservations via phone, email, third-party websites (OTA), and Marriott Bonvoy channels.
Maintain accurate room availability, rate codes, and booking statuses in Opera PMS, MARSHA (Marriott's reservation system), and related platforms.
Collaborate with the Room Division Director and Director of Sales to maximise occupancy and room revenue.
Monitor daily pick-up reports, room inventory, and rate adjustments based on demand forecasts.
Ensure all reservations are processed with accuracy, professionalism, and according to brand standards.
Handle guest inquiries, special requests, room preferences, loyalty member bookings, and complaints promptly.
Coordinate with Front Office for VIP arrivals, special amenities, room allocations, and early check-in/late check-out requests.
Supervise and train reservations agents on booking procedures, upselling techniques, Marriott Bonvoy program, Opera/MARSHA usage, and customer service.
Prepare and analyse daily, weekly, and monthly reservation reports, pick-up reports, pace reports, and forecast accuracy.
Maintain updated documentation, including reservation SOPs, rate structures, cancellation policies, and group contracts.
Track no-shows, cancellations, modifications, and ensure accurate billing instructions are in the system.
Coordinate with Front Office, Revenue Management, Finance, and Housekeeping to ensure smooth room allocation and guest satisfaction.
About You
Proven track record of a minimum of 2 years in a Reservations management role in 4* hotel in London
Strong knowledge of Online Travel Agency (OTA) extranets, GDS (Global Distribution Systems), and MARSHA/Opera
Deep understanding of room inventory management, rate codes, market segments, and booking channels
Knowledge of yield management, forecasting, and demand analysis
Excellent communication skills; able to interact with guests, corporate clients, travel agents, and internal departments
Able to read and interpret pickup reports, pace reports, booking trends, and competitor rate strategies
Supports the Revenue Manager in daily forecasting, overbooking control, and pricing adjustments
Strong attention to detail and accuracy in data entry and reservation documentation
Passion for delivering exceptional guest service and personalised experiences
Strong people management, delegation, and decision-making abilities.
Handles high-demand periods, guest issues, or contingency plan with confidence
Results-driven, with operational attention to detail
A natural leader with the ability to inspire and develop a high-performing team
Some of the benefits you can enjoy as a permanent member of staff include:
Competitive salary with an incentive scheme
Discounts on hotel rooms and food and beverage worldwide
Learning and development opportunities
Recommend a friend bonus
Wage stream financial wellbeing program
Recognition programs
Wellbeing programs
Free meals whilst on duty
Employee assistance programme
31 days paid holiday per year (inclusive of bank holidays)
Team building events
Monthly Employee Appreciation Lunch
Paid birthday off
If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We arecommitted to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

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Location:
Paddington
Job Type:
FullTime

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