Reception Team Leader

Berkhamsted, Hertfordshire
5 days out of 7 (MonSun) | Shifts between 07:0021:30 (includes weekends)

The Role

Quest Employment are recruiting for a Reception Team Leader to join a busy and professional front-of-house team.

This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences. Youll lead by example, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure.

Key Responsibilities

• Lead the front-of-house team and set service standards
• Greet and engage with guests across the site
• Manage guest check-in and check-out
• Handle guest queries, feedback, and resolve issues
• Coordinate with departments to ensure seamless service
• Answer calls and emails professionally
• Assist with luggage and guest directions
• Maintain clean, presentable reception and public areas
• Manage deliveries and post distribution

About You

• Previous experience in a front-of-house or supervisory role
• Passionate about customer service and guest experience
• Confident communicator with a professional approach
• Calm under pressure and able to problem-solve
• Highly organised and proactive
• Strong IT skills (Microsoft Office; systems such as Opera/Amadeus/Salesforce desirable)
• Due to the location, you must be a car driver

Whats on Offer

• 20 days holiday
• Free onsite gym access
• Free staff meals
• 50% discount in café
• Pension and healthcare schemes
• Ongoing training and development
• Regular staff social events

Apply now to join a dynamic team with excellent career progression opportunities.

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