Reception Supervisor
New Yesterday
Reception Team Leader
Berkhamsted, Hertfordshire
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
5 days out of 7 (MonSun) | Shifts between 07:0021:30 (includes weekends)
The Role
Quest Employment are recruiting for a Reception Team Leader to join a busy and professional front-of-house team.
This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences. Youll lead by example, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure.
Key Responsibilities
- Lead the front-of-house team and set service standards
- Greet and engage with guests across the site
- Manage guest check-in and check-out
- Handle guest queries, feedback, and resolve issues
- Coordinate with departments to ensure seamless service
- Answer calls and emails professionally
- Assist with luggage and guest directions
- Maintain clean, presentable reception and public areas
- Manage deliveries and post distribution
About You
- Previous experience in a front-of-house or supervisory role
- Passionate about customer service and guest experience
- Confident communicator with a professional approach
- Calm under pressure and able to problem-solve
- Highly organised and proactive
- Strong IT skills (Microsoft Office; systems such xbpsjku as Opera/Amadeus/Salesforce desirable)
- Due to the location, you must be a car driver
Whats on Offer
- 20 days holiday
- Free onsite gym access
- Free staff meals
- 50% discount in café
- Pension and healthcare schemes
- Ongoing training and development
- Regular staff social events
Apply now to join a dynamic team with excellent career progression opportunities.
- Location:
- Berkhamsted
- Job Type:
- FullTime
- Category:
- Customer Service
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