WHO ARE WE Nestled in the heart of Londons prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments. At Pan Pacific London, luxury meets excellence and we invite you to be part of it. ABOUT YOU Were on the looking for a passionate and guest-focused Reception Manager to become a valued part of our outstanding Reception team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you. JOB SUMMARY As a Reception Manager in our Reception department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. You will be responsible to the overall hotel operations in the absence of an Executive Committee member. You will provide a seamless registration and cashiering service for our guests having the staff highly trained, motivated and supervised. You will pose an accurate communication and follow up on guest requests and problems and control the room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. Your responsibilities will include, but are not limited to: Manage and supervise the reception team. This includes training and scheduling staff. Coordinate arrivals, departures and billing requirements, block rooms for arrivals and ensure any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assure that all financial and credit procedures are followed. Follow up on credit problems with Credit Manager. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers work at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements. YOUR BENEFITS WORKING AS A RECEPTION MANAGER AT PAN PACIFIC LONDON As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Heres what we offer: Access to Mental Health First Aiders An extra day off to celebrate your birthday Cycle to Work Scheme Employee Referral Scheme Season Ticket Loan Enhanced Maternity and Paternity Policies Eye Care Voucher Scheme Social and Employee Wellness Activities Employee Assistance Programme, including 24/7 virtual GP and financial advisors Two hotel-wide social events per year, plus additional team gatherings Flexible Work Policy Complimentary dry cleaning for uniforms and work attire Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year Guest Experience Programme 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London 30% Discount on internal spa treatments 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group Complimentary meals prepared daily by our chefs Two fully paid Study Days per year (in addition to annual leave) Two fully paid Volunteer Days per year (in addition to annual leave) Career Progression, were committed to coaching and supporting your internal development within Pan Pacific Hotels Group Additional perks through YuLife Dedicated discounts with local eateries ABOUT PAN PACIFIC HOTELS GROUP Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europeincluding seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences. Join Our Family in the Heart of the City Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including: Hotel of the Year Group (2023) | Catey Awards Hotel of the Year London (2022/2023) | AA Hospitality Awards Forbes Five-Star Rating | 2022/2023 Forbes Five-Star Rating | 2023/2024 Forbes Five-Star Rating | 2024/2025 Forbes Four-Star Rating SENSORY Wellbeing | 2023/2024 Forbes Four-Star Rating SENSORY Wellbeing | 2024/2025 Please note: All applicants for the role of Reception Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.

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