Quality Monitoring Officer

Are you passionate about quality, compliance, and customer outcomes? We’re looking for a detail-oriented Quality Monitoring Officer to join our dynamic team in Ipswich.

This role plays a crucial part in upholding our commitment to excellent service and delivering on the FCA’s Consumer Duty.

Duties will include

• Independently review and monitor quality standards across customer accounts, ensuring good outcomes and compliance with regulatory requirements.
• Identify potential risks and errors with financial or reputational impact.
• Conduct and document both individual quality checks and thematic reviews.
• Work cross-functionally to evaluate findings, make recommendations, and contribute to client and internal reports.
• Actively support continuous improvement and change initiatives from a Quality Assurance perspective.

Essential Skills:

• Strong communication skills - written and verbal - across all business levels.
• Analytical mindset with investigative and problem-solving abilities.
• High attention to detail and confidence presenting data in both narrative and numerical formats.
• Excellent organisation skills with the ability to prioritise and meet deadlines.
• Strong MS Excel skills (formulas, pivot tables, data analysis).
• A collaborative, flexible, and proactive approach to teamwork and continuous improvement.

Desirable:

• A keen understanding of FCA’s Consumer Duty principles.
• Commitment to identifying vulnerabilities and ensuring positive customer journeys.
• Ability to provide insightful, constructive feedback.
• A drive to take ownership, deliver results, and influence positive change.

Why choose BCMGlobal?

We are a people-first business that values professional growth, meaningful work, and a supportive environment. You'll be empowered to make a real difference—for customers, clients, and your own development.

BCMGlobal - Benefits summary for

• 25 days holiday
• Purchase Leave (up to 30 days in total)
• Pension - employer matching up to 5%
• Life Assurance x4
• Private Health Care - Job dependant
• Free fruit Wednesdays
• Free tea / coffee / cordial
• Wellbeing Day
• Volunteering day
• CEG Life app for Crown House
• Showers and locked Bike hut
• Sports & Social Club
• Employee Recognition Scheme
• Employee Referral Programme
• Summer/Christmas Party
• Discretionary Bonus Scheme
• Cycle to work scheme
• Eye care voucher scheme