Quality Monitoring Officer Are you passionate about quality, compliance, and customer outcomes? We’re looking for a detail-oriented Quality Monitoring Officer to join our dynamic team in Ipswich. This role plays a crucial part in upholding our commitment to excellent service and delivering on the FCA’s Consumer Duty.

Duties will include Independently review and monitor quality standards across customer accounts, ensuring good outcomes and compliance with regulatory requirements. Identify potential risks and errors with financial or reputational impact. Conduct and document both individual quality checks and thematic reviews. Work cross-functionally to evaluate findings, make recommendations, and contribute to client and internal reports. Actively support continuous improvement and change initiatives from a Quality Assurance perspective.

Essential Skills: Strong communication skills - written and verbal - across all business levels. Analytical mindset with investigative and problem-solving abilities. High attention to detail and confidence presenting data in both narrative and numerical formats. Excellent organisation skills with the ability to prioritise and meet deadlines. Strong MS Excel skills (formulas, piv...