Program Team Manager

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Program Team Manager | Birmingham | Full-Time
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. What You Will Do You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS. You will manage customer queries, oversee the full opportunity and order process, and coordinate installation and service activities across direct teams and Tier 2 suppliers.
What We Offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) Holiday Purchase Scheme: Buy up to 10 extra daysup to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Dress Down Fridays: Casual attire to wrap up the week
How You Will Do It Lead the Help Desk team and act as the main escalation point
Manage customer interactions across pre-sale, deployment and in-life support
Plan and schedule installation and service work
Monitor delivery performance and escalate issues where needed
Coordinate documentation and support reporting
Work closely with planners and operational managers to align resources
Support continuous improvement and JCI values
What We Look For Essential Team-management experience in a fast-paced environment
Strong PC literacy (Microsoft xehkeey Office)
Ability to build strong stakeholder relationships
Knowledge of electronic security systems
Ability to obtain NPPV3 & SC and complete CTC vetting
Preferred Experience with orders/invoices
Knowledge of CBS, SAI, JDE, SMS, TMD, MAS
SharePoint or CEH experience
Project/Programme Management experience
A-Level or equivalent; degree advantageous
#LI-MS2 #LI-Onsite #ADTcustomerservice
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Location:
Birmingham
Job Type:
FullTime
Category:
Customer Service

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