Program Team Manager

New Today

Program Team Manager | Birmingham | Full-TimeWhat You Will DoYou will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS. You will manage customer queries, oversee the full opportunity and order process, and coordinate installation and service activities across direct teams and Tier 2 suppliers.What We OfferCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave (pro-rated in hours)Holiday Purchase Scheme: Buy up to 10 extra daysup to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesDress Down Fridays: Casual attire to wrap up the weekHow You Will Do ItLead the Help Desk team and act as the main escalation pointManage customer interactions across pre-sale, deployment and in-life supportPlan and schedule installation and service workMonitor delivery performance and escalate issues where neededCoordinate documentation and support reportingWork closely with planners and operational managers to align resourcesSupport continuous improvement and JCI valuesWhat We Look ForEssentialTeam-management experience in a fast-paced environmentStrong PC literacy (Microsoft Office)Ability to build strong stakeholder relationshipsKnowledge of electronic security systemsAbility to obtain NPPV3 & SC and complete CTC vettingPreferredExperience with orders/invoicesKnowledge of CBS, SAI, JDE, SMS, TMD, MASSharePoint or CEH experienceProject/Programme Management experienceA-Level or equivalent; degree advantageous#LI-MS2#LI-Onsite#ADTcustomerserviceJBRP1_UKTJ
Apply
Location:
Birmingham
Job Type:
FullTime

We found some similar jobs based on your search