Patient Services Manager

Location: Leicester City Centre (Free Parking Available) Salary: £35,000-£40,000 per year Hours: 37.5 hours per week Department: Administration Leadership Team

About the Role

We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.

You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.

Key Responsibilities Staff Management Line manage the administration/reception team, supporting productivity and development Conduct regular supervisions, appraisals, and management meetings Oversee the induction process for new staff, ensuring all milestones are met Motivate, support, and lead staff, modelling organisational values Ensure staff are trained and aware of policies relevant to their roles Monitor workload and allocate tasks effectively, resolving issues as they arise Manage team rotas, leave requests, and staffing cover to ensure smooth operations Participate in recruitment and retention of staff as required Operational Del...