Job Title: Patient Services Manager

Location: Leicester City Centre Salary: £35,000 – £38,000 (dependent on experience) Job Type: Full-time, Permanent Start Date: ASAP

About the Role

We are a busy GP practice in Leicester City Centre seeking an experienced Patient Services Manager to oversee the day-to-day running of our reception and administrative services, ensuring a high standard of patient care and operational efficiency.

Working Hours

* Monday to Friday: 7:45am – 4:30pm

* Thursday: 7:45am – 12:15pm

Key Responsibilities

* Line manage the reception and administration team

* Handle patient enquiries, concerns, and complaints effectively

* Ensure high standards of patient service

* Maintain efficient front-of-house and administrative operations

About You

* Substantial line management experience

* Experience in healthcare or a fast-paced environment preferred

* Confident managing complaints and challenging situations

* Strong communication and organisational skills

* Aligned with our values: Compassion, Respect, Quality, Efficiency, and Partnership