Operations Manager Customs Brokerage Location: Dover Salary: £50,000 (Negotiable) Job Type: Full-time, Permanent PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands-on leadership role, acting as the first-line decisionmaker for the site and playing a key role in driving operational excellence, compliance, and team development. The Role You will oversee day-to-day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership. Key Accountabilities Full responsibility for the daily operational performance of the Dover office

Ensure high standards of productivity, accuracy, and compliance across all teams

Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems

Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network

Design and implement a framework for specialist roles, including tailore...