Operations Manager – Customs Brokerage

Location: Dover Salary: £50,000 (Negotiable) Job Type: Full-time, Permanent

PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands-on leadership role, acting as the first-line decision maker for the site and playing a key role in driving operational excellence, compliance, and team development.

The Role

You will oversee day-to-day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership.

Key Accountabilities

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Full responsibility for the daily operational performance of the Dover office

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Ensure high standards of productivity, accuracy, and compliance across all teams

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Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems

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Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network

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Design and implement a framework for specialist roles, including tailored job descriptions aligned to individual skill sets

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Oversee systems automation an...