Operations Manager

New Yesterday

Operations Manager – Customs Brokerage
Location: Dover Salary: £50,000 (Negotiable) Job Type: Full-time, Permanent
PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands-on leadership role, acting as the first-line decision maker for the site and playing a key role in driving operational excellence, compliance, and team development.
The Role
You will oversee day-to-day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership.
Key Accountabilities
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Full responsibility for the daily operational performance of the Dover office
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Ensure high standards of productivity, accuracy, and compliance across all teams
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Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems
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Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network
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Design and implement a framework for specialist roles, including tailored job descriptions aligned to individual skill sets
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Oversee systems automation an...
Location:
Dover
Salary:
£50,000 - £60,000 /annum
Job Type:
FullTime
Category:
Management & Consultancy

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