Operations Manager - 4* Hotel - London - up to £55k + Lead with confidence. Deliver with passion. Shape the guest experience! A leading 4-star hotel in West London is seeking an experienced and motivated Operations Manager to oversee the daily running of a busy and high-performing operation. On Offer: Competitive salary (up to £55k) + performance-based bonus & benefits Career development with access to leadership training Staff discounts on stays, dining, and services Supportive team culture with clear progression opportunities The Role: As Operations Manager, youll support the General Manager in leading all key departments Front Office, Housekeeping, Food & Beverage, and Events. Youll work with department heads to ensure smooth operations, high standards, and excellent guest experiences. Key Responsibilities: Lead day-to-day operations to deliver consistent service excellence Promote a culture of teamwork, accountability, and guest satisfaction Monitor KPIs and drive performance improvements Oversee event delivery and group bookings Assist with budgeting, forecasting, and cost control Ensure compliance with health & safety, licensing, and brand standards Support staff training and development About You: Previous experience in a senior role within a hotel or events space Strong F&B background Strong leadership, communication, and people management skills Commercially aware with a focus on results Service-driven with a hands-on, problem-solving approach Adaptable, organised, and thrives under pressure

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