Operations Coordinator\n\nCheltenham\n£25,000 – £27,000 DOE\nFull-time | 37.5 hours per week | Hybrid (minimum 4 days in office)\n\nAre you passionate about travel and delivering seamless, unforgettable experiences?\nDo you thrive in a fast-paced environment where organisation and attention to detail are key?\n\nThis is a fantastic opportunity to join a luxury travel company based in central Cheltenham, working alongside a friendly and supportive team who share your passion for creating memorable journeys for clients around the world.\n\nWhat’s in it for you?\n\n * £25,000 – £27,000 depending on experience\n\n * 357.5-hour working week\n\n * 25 days holiday + bank holidays\n\n * Opportunities to travel!\n\n * 6% pension contribution\n\n * Private health insurance\n\n * Discounted gym membership\n\n * Health and wellbeing support\n\n * Modern office environment with free coffee and snacks\n\n * Hybrid working: 1 day from home, 4 days in the office\n\n * Full training and a clear progression plan to support your career growth\n\nWhat you’ll be doing:\n\n * Confirm and manage hotel bookings, ensuring all services remain within budget\n\n * Arrange transport, tours, attraction tickets, and dining reservations\n\n * Negotiate supplier rates and make necessary adjustments to ensure smooth tour delivery\n\n * Liaise with travel advisors to communicate updates and requirements\n\n * Accurately cost additional client requests and manage related documentation\n\n * Prepare detailed itineraries and tour documents for both guests and suppliers\n\n * Oversee tour progress to ensure every element runs as planned\n\n * Resolve guest queries and support other departments when required\n\n * Proactively identify and resolve potential service issues before they arise\n\nMust-have’s:\n\n * Excellent communication and organisational skills\n\n * A genuine passion for travel and customer experience\n\n * Strong attention to detail and ability to manage multiple tasks simultaneously\n\n * Confident working under pressure and meeting deadlines\n\n * Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)\n\n * Collaborative approach and strong relationship-building skills with colleagues and suppliers\n\nNice-to-have’s:\n\n * Experience in travel coordination, hospitality, or a related customer-facing role\n\n * Previous experience within a fast-paced environment is a must! Hospitality or commercial settings!\n\n * A second European language (beneficial but not essential)\n\nIf you’re ready to combine your love for travel with a rewarding, fast-paced role in a supportive and inspiring environment — this could be the perfect next step in your career.\n\nFor immediate consideration send your CV to Ellie Tunnicliffe at i2i recruitment today.\n\nWe like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position.

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