Operations Coordinator

Cheltenham

Up to £27k DOE

Permanent, full time

Are you someone who thrives on detail, organisation and supporting a seamless customer experience from start to finish?

A fantastic opportunity has become available to join a collaborative operations team within a global business. Working across a varied and fast-paced environment, you will play a key role in supporting the end-to-end journey for customers, ensuring every detail is delivered smoothly and professionally.

Benefits:

•        Competitive salary package

•        Enhanced Paid Parental Leave – regardless of genre

•        Hybrid working (4 days in office)

•        Flexible working options, including full time or part time hours

•        Generous holiday allowance

•        Company discounts

•        Discounted Gym Membership

•        Private Healthcare

•        Employee Assistance Program – includes access to wellbeing resources and counselling

•        £1,000 Recruitment Referral Bonus

•        Cycle to work scheme

•        Season Ticket Loans

•        Regular Social Events

•        Supportive team culture with opportunities to learn and develop

•        Exposure to a varied and engaging operational environment

The Role:

•        Provide administrative and documentation support throughout the customer journey

•        Ensure all confirmations, updates and final documents are accurate and delivered on time

•        Coordinate information between internal teams to support smooth handovers

•        Reconfirm services and assist with customer queries relating to documentation

•        Maintain accurate records and support continuous improvement of processes

Person Requirements:

•        Experience in an administrative or operational support role

•        Strong organisational skills with excellent attention to detail

•        Clear and confident written and verbal communication skills

•        Comfortable working across systems and standard office software

•        Proactive, adaptable and able to manage multiple tasks calmly

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

IND1