Operations and Compliance Manager

New Today

Our client is a family-run, boutique care provider exclusively focused on delivering high-quality care for private elderly residents. Quality is at the heart of everything they do, with a strong emphasis on creating a supportive, family-oriented environment for both residents and staff. The organisation is committed to staff development, offering genuine opportunities for growth and progression.

Key Responsibilities

Oversee the day-to-day running of two residential homes and a domiciliary care service, ensuring care is well-organised, consistent, person-centred, and delivered to a high standard
Ensure full compliance with CQC and regulatory standards, oversee audits, and lead on inspection preparation and action plans
Support and supervise Registered Managers, driving accountability, performance, and continuous improvement
Monitor recruitment, retention, rotas, training compliance, and agency usage, ensuring a stable and effective workforce
Track and analyse KPIs including occupancy, incidents, complaints, safeguarding, and staffing, proactively driving improvements
Manage budgets and financial performance, ensuring services remain commercially viable while maintaining quality
Embed organisational values and promote a positive, supportive, and high-performing culture across services
Manage complex issues such as safeguarding concerns, complaints, staffing challenges, and regulatory risks
Lead operational improvements, including systems, audits, training, and performance initiatives
Act as a key link between senior leadership and services, ensuring clear communication and strong external relationships
Requirements
Essential:
Significant experience as a CQC Registered Manager or higher
Demonstrated ability to oversee multiple managers
Strong leadership, communication, and organisational skills.
Longevity and stability in previous management roles.
Worked in similar role before
Trustworthy, kind management style.
Exceptional compliance knowledge
Appropriate compliance and auditing expertise
Proven track record of achieving and maintaining high CQC inspection outcomes, customer satisfaction and occupancy rates.
Desirable:
RMA/NVQ 5 or equivalent – completed or enrolled.

Benefits
Competitive salary and bonus
5.6 weeks holiday entitlement
Hybrid
100% private beds
Growth opportunities
Family Run
Boutique homesIf you are interested in this vacancy, or for more information please contact Ella Chappell at Domus Recruitment.

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Location:
London
Salary:
£56,371 /annum
Job Type:
FullTime
Category:
Management

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