Operations and Compliance Manager

New Today

Our client is a family-run, boutique care provider exclusively focused on delivering high-quality care for private elderly residents. Quality is at the heart of everything they do, with a strong emphasis on creating a supportive, family-oriented environment for both residents and staff. The organisation is committed to staff development, offering genuine opportunities for growth and progression.
Key Responsibilities
Oversee the day-to-day running of two residential homes and a domiciliary care service, ensuring care is well-organised, consistent, person-centred, and delivered to a high standard Ensure full compliance with CQC and regulatory standards, oversee audits, and lead on inspection preparation and action plans Support and supervise Registered Managers, driving accountability, performance, and continuous improvement Monitor recruitment, retention, rotas, training compliance, and agency usage, ensuring a stable and effective workforce Track and analyse KPIs including occupancy, incidents, complaints, safeguarding, and staffing, proactively driving improvements Manage budgets and financial performance, ensuring services remain commercially viable while maintaining quality Embed organisational values and promote a positive, supportive, and high-performing culture across services Manage complex issues such as safeguarding concerns, complaints, staffing challenges, and regulatory risks Lead operational improvements, including systems, audits, training, and performance initiatives Act as a key link between senior leadership and services, ensuring clear communication and strong external relationships Requirements Essential: Significant experience as a CQC Registered Manager or higher Demonstrated ability to oversee multiple managers Strong leadership, communication, and organisational skills. Longevity and stability in previous management roles. Worked in similar role before Trustworthy, kind management style. Exceptional compliance knowledge Appropriate compliance and auditing expertise Proven track record of achieving and maintaining high CQC inspection outcomes, customer satisfaction and occupancy rates. Desirable: RMA/NVQ 5 or equivalent – completed or enrolled.
Benefits Competitive salary and bonus 5.6 weeks holiday entitlement Hybrid 100% private beds Growth opportunities Family Run Boutique homesIf you are interested in this vacancy, or for more information please contact Ella Chappell at Domus Recruitment.
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Location:
Greater London
Salary:
£56,371 /annum
Job Type:
FullTime
Category:
Management

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