We are seeking a highly diligent and reliable Operations & Compliance Administrator and Coordinator to manage the core administrative and logistical backbone of our business. This is a hands-on role for a self-starting individual who excels at creating order, ensuring accuracy, and executing established processes with a high degree of precision.

The successful candidate will be the central point of control for critical business functions, ensuring nothing is missed and that all operational tasks are completed to a high standard.

You should be responsbile, reliable, detailed orientated and great at coordinating administration tasks and processes across different departments.

Key Responsibilities:

General Administration:

• Process and execute company payments under £5,000.
• Perform data entry and maintenance tasks within our ERP/CRM systems.
• Assist with end-of-month bookkeeping and basic financial reporting.
• Handle a low volume of customer and supplier inquiries via phone and email.
• Manage basic HR administrative functions, including holiday and leave maintenance for the team.
• Manage Gdrive processes and organisational structure

Sales Administration

• Track the completion of Joint Business Plans (JBPs) with our distribution partners.
• Conduct persistent, professional follow-up with partners to ensure all required documentation and reporting are submitted on time.
• Prepare and process customer quotes and invoices with 100% accuracy.
• Handle financial administration and qouting for small and medium accounts
• Plan and orchestrate order management

Tender & Supply Chain Coordination:

• Manage the administrative process for all tender submissions, including document preparation, checklist completion, and deadline tracking.
• Coordinate with suppliers to obtain pricing and technical information for cost-of-goods-sold (COGS) analysis using our established templates.
• Oversee the logistical process for B2B and B2C shipments, including creating shipping labels, packing lists, and coordinating with couriers (UPS, DHL, etc.).

Required Skills & Attributes:

• Demonstrated experience in a role requiring meticulous attention to detail, process adherence, and high levels of accuracy.
• Proven ability to manage multiple administrative workflows simultaneously and reliably.
• Strong organizational skills, with a talent for creating and maintaining clear, structured systems (e.g., trackers, checklists, standardized documents).
• A self-starting and conscientious work ethic; the ability to take ownership of operational processes with minimal supervision.
• Proficiency in standard office and financial software. Experience with ERP/CRM systems is a plus.
• Clear and professional communication style, particularly in written follow-up.