MER Remote Team Support Manager

New Yesterday

?? Remote Support Engineer (Refrigeration) Nights ?? Redditch (Hybrid/Remote) ?? Night Shift | 24/7 Operation ?? The Role Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates.

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

This is not a standard helpdesk role youll be the technical backbone behind field operations , using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance.

Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts.

?? What Youll Be Doing Providing remote technical support across refrigeration and cooling systems Triaging work orders to ensure the right engineers are deployed first time Carrying out remote diagnostics and fault finding on live systems Adjusting control set points (e.g.

Danfoss, Carel, RDM systems) to improve performance Analysing system trends, identifying recurring faults, and recommending improvements Producing clear, insightful technical and performance reports Supporting compliance with F-Gas / refrigerant regulations Working closely with field engineers, planners, and internal teams ?? What Were Looking For Strong background in commercial refrigeration (essential) Experience with retail / supermarket refrigeration, cold stores, or chillers Knowledge of control systems such as Danfoss, Carel, or RDM Proven experience in fault finding, diagnostics, and service/maintenance environments Understanding of F-Gas regulations and refrigerant management Comfortable working with data, reporting, and Excel-based analysis Ability to communicate technical issues clearly to both engineers and stakeholders ?? Qualifications NVQ Level 3 / City & Guilds in Refrigeration (or equivalent) F-Gas Category 1 ? Why Join? xbpsjku Be part of a highly specialised refrigeration support function Move off the tools into a technical, desk-based engineering role Work with advanced monitoring and control systems Play a direct role in improving efficiency across large-scale operations Join a collaborative team with real opportunities to grow ? Ideal Backgrounds Supermarket / retail refrigeration engineers Service & maintenance engineers looking to transition off the tools Engineers with experience in remote monitoring or technical support environments
Remote working/work at home options are available for this role.
Apply
Location:
Redditch
Salary:
£55,000
Job Type:
FullTime
Category:
Engineering

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