Member Experience Manager

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Job Description

Member Experience Manager

£35,000 + Benefits

London | Full-time | Permanent

Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.

As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.


What You’ll Be Doing:

  • Leading and developing a high-performing team to deliver outstanding service
  • Managing day to day operations across reception, meeting rooms and shared spaces
  • Acting as the go-to person in the absence of the General Manager
  • Overseeing stock, amenities and supplier coordination
  • Supporting recruitment, onboarding and team development
  • Handling member feedback and ensuring swift, thoughtful resolutions


Why This Role?

This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You’ll enjoy:

  • Monday – Friday with regular working hours
  • A beautifully designed workspace with wellness-focused perks
  • A collaborative, people-first culture that values creativity and initiative
  • Opportunities for growth and development in a forward-thinking organisation


What We’re Looking For:

  • Proven experience managing or supervising a team
  • A background in hospitality, retail, coworking or any customer-centric environment
  • Strong communication and organisational skills
  • A proactive, solutions-focused mindset
  • A genuine passion for delivering exceptional service

Apply
Location:
City Of London
Job Type:
FullTime
Category:
Agriculture

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