This range is provided by Tate Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Member Experience Manager London | Full-time | Permanent Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design‑led workspace environment where service and community are at the heart of everything. As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high‑quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection. What You’ll Be Doing:

Leading and developing a high‑performing team to deliver outstanding service Managing day to day operations across reception, meeting rooms and shared spaces Acting as the go‑to person in the absence of the General Manager Overseeing stock, amenities and supplier coordination Supporting recruitment, onboarding and team development Handling member feedback and ensuring swift, thoughtful resolutions

Why This Role? This is an ideal next step for someone looking to transition from a fast‑paced, customer‑facing industry such as hospitality or retail into a more structured, office‑based environment. You’ll enjoy:

Monday – Friday with regular working hours A beautifully designed workspace with wellness‑focused perks A collaborative, people‑first culture that values creativity and initiative Opportunities for growth and development in a forward‑thinking organisation

What We’re Looking For:

Proven experience managing or supervising a team A background in hospitality, retail, coworking or any customer‑centric environment Strong communication and organisational skills A proactive, solutions‑focused mindset

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