Loyalty Manager

3 Days Old

CRM & Loyalty Manager London | £60-70K | Hybrid (3 days in-office) Fashion | Customer Experience | Growth-Focused My client is an ambitious, design-led fashion start-up based in London, and they're on a mission to create meaningful, memorable customer experiences. As part of the continued growth, they are looking for a CRM & Loyalty Manager to take ownership of how they connect with their customers across email, SMS, loyalty, and in-store journeys. If you're data-driven, creatively-minded, and passionate about lifecycle marketing, this is your chance to shape the future of CRM in a brand with big plans. What You'll Be Doing Design and launch a customer loyalty programme across online and retail touchpoints Own and deliver the CRM calendar across email, SMS, push, and WhatsApp Define a cohesive customer experience strategy from email templates to on-site content Collaborate with stores and ecommerce to deliver a single customer view Build smart segmentation, test-and-learn frameworks, and automation strategies Work cross-functionally with brand, marketing, ecommerce, retail and tech teams Oversee internal and external resources, including agencies and tech partners Champion CRM best practices, compliance, and responsible data usage Build and maintain performance dashboards to track KPIs and lifetime value (LTV) Campaigns, Strategy ...
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Location:
London
Salary:
£70,000
Category:
Management & Consultancy

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