Lettings Project Officer

Location: Westminster, London - 3 days in the office 2 days from home Job Type: Temporary Contract (2 months with possible extension) Hourly Rate: £17.85 PAYE or £22.59 UmbrellaWe are seeking a Lettings Project Officer to manage a targeted lettings project for a portfolio of Intermediate Market Rent and London Affordable Rent properties across three blocks in Westminster. The successful candidate will oversee the end-to-end lettings process, ensuring effective coordination with local authorities and compliance with contractual arrangements to achieve timely and compliant lettings outcomes.

Day-to-day of the role:

Lead all aspects of marketing, nomination requests, applicant management, and lettings for a defined portfolio. Liaise effectively with local housing services to secure and manage nominations effectively. Assess eligibility and affordability of applicants in line with policy and agreement terms. Manage viewings, offers, pre-tenancy checks, and onboarding of new residents, providing a professional and customer-focused experience. Ensure void properties are ready to let on completion of works, liaising closely with the voids team to ensure standards are met and homes are compliant and ready for new tenants. Manage any snags post-viewings and commission necessary documentation to enable entity transfers before lettings. Conduct regular checks of void properties, ensuring the correct keys are available at all times. Maintain accurate records and trackers of lettings activity, communication, and compliance checks using internal housing management systems. Update internal stakeholders on the transfer of properties and provide accurate information for internal and stakeholder reporting.Required Skills & Qualifications:

Strong attention to detail and commitment to compliance. Demonstrable experience in property lettings, sales, or agency environments. Good understanding of nominations processes with local authorities and registered providers. Strong customer focus and the ability to manage diverse applicant caseloads. Excellent communication and negotiation skills. Proven organisational skills with the ability to manage competing deadlines. Outcome-focused and proactive in solving issues. Committed to delivering an exceptional customer experience. Collaborative team player with the ability to work professionally with external stakeholders. Flexible and responsive to a fast-paced project environment.To apply for the Lettings Project Officer position, please submit your CV detailing your relevant experience