This role is based in London at our customer sites with occassional WFH and visit to our head office based in Harlow. About us We are an independent distribution business with a reliable and innovative approach to supplying milk, fruit, snacks, and chilled drinks to some of the most iconic buildings in London. We have over 25 years of industry experience and now employ over 45 staff based out of Harlow Essex. What makes us different is that we focus our service on customer requirements by ensuring that we provide the best possible delivery service to customers. The Role We are looking for a Key Account Manager to own a portfolio of key accounts, drive retention and upselling, and support new business growth across London. You will work closely with the Head of Sales, Account Managers, Customer Service, and Logistics teams, acting as a commercial ambassador for goodnus, our clients, and the brands we represent. This role is ideal for someone seeking responsibility, ownership, and long-term progression in a fast-growing business. Key Responsibilities * Account Management & Retention: Manage key client accounts, build strong relationships, conduct regular reviews, and proactively protect revenue. * Revenue Growth & Upselling: Increase account value through cross-selling and upselling, introduce new brands, and identify consolidation opportunities. * New Business Support: Assist with proposals, site visits, trials, and smaller new business opportunities from lead to close. * Client & Industry Engagement: Act as a brand ambassador, attend events, generate referrals, and network within the London workplace and flex office sectors. * Internal Collaboration: Work with Customer Service, Operations, Logistics, and Finance to deliver excellent service and share market insights. Success Measures * High client retention and satisfaction * Consistent upsell and net revenue growth * Strong adoption of new products and brands * Contribution to company-wide growth targets * Trusted partner to internal teams Skills & Experience * Proven experience in B2B sales, account management, or business development * Evidence of meeting or exceeding sales and revenue targets * Strong relationship-building and communication skills * Commercial awareness and confidence discussing pricing, margin, and value * Highly organised, proactive, and able to manage multiple priorities Values & Motivation * Motivated by long-term growth and building relationships * Aligned with goodnus’ mission to simplify workplace supply, reduce waste, and champion better brands * Takes pride in representing the business, our brands, and client experience What We Offer * Competitive base salary plus commission * Opportunity to champion innovative brands * Access to some of London’s most sought-after workplaces * Autonomy, responsibility, and clear progression * Supportive, ambitious, and commercially driven team