Internal Account Manager

7 Days Old

I Need Staff Today Limited is recruiting for a prominent engineering and manufacturing organisation that specialises in bespoke metal components, fabrication, finishing, and assembly services. Operating from a modern, purpose-built facility, they serve diverse industriesincluding automotive, industrial engineering, and constructiondelivering tailored, high-quality solutions from design through to delivery. Role Overview: As an Internal Account Manager , you will be the critical liaison between the customer-facing and internal operations teams. Youll oversee day-to-day account management, coordinate orders, support external account leads, and ensure service excellencecontributing directly to smooth logistics and customer satisfaction. Key Responsibilities: Develop and maintain strong customer relationships, understanding their needs and preferences
Manage orders end-to-endfrom quotation and order entry to fulfillment and delivery
Address returns, delivery issues, and resolve complaints with professionalism
Keep CRM/ERP systems up to date and maintain communication via shared inboxes
Collaborate with external Account Managers on new account setups and business targets
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Location:
Telford
Salary:
£28,000
Category:
Management & Consultancy

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