HR Caseworker – Wellbeing (12‑month FTC)

Salary: £40,000 – £45,000 per annum

Sector: Charity

Location: London (Hybrid)

Hours: Full time, 36 hours per week

Interviews to take place January 2026

Overview

This role is working for a national charity, based in central London fixed‑term role sits within the HR/Wellbeing team and focuses on managing wellbeing casework and supporting colleagues with sensitive, often complex, wellbeing issues. The HR Caseworker – Wellbeing will balance procedural fairness with empathy, ensuring cases are handled in line with employment law, internal policies and best practice. Alongside casework, the postholder will manage the wellbeing inbox, support financial and administrative processes, help promote wellbeing events and seminars, and contribute to projects that deliver the wider wellbeing strategy.

Responsibilities

• Wellbeing case management - provide advice and guidance to managers and staff on wellbeing and absence matters, ensuring legal compliance and a compassionate approach.
• Manage individual wellbeing and absence cases, maintaining high standards of confidentiality and professionalism.
• Work collaboratively with HR colleagues to provide joined‑up advice on wellbeing issues.
• Maintain accurate, confidential casework records in line with data protection requirements.
• Policies, procedures and resources - work with the Wellbeing Manager(s) to review and update wellbeing documents so they reflect current employment legislation and internal policy.
• Promote wellbeing policies and procedures and support managers and colleagues to use them effectively.
• Contribute to the review and development of wellbeing resources in line with agreed project plans and priorities.
• Identify external wellbeing services and resources that can complement existing internal provision.
• Queries & inbox management - manage the shared wellbeing inbox, responding to routine queries and escalating complex or sensitive issues appropriately.
• Ensure advice reflects current employment legislation and internal procedures.
• Financial and administrative processes - Administer financial documentation linked to wellbeing processes, including liaising with suppliers and the finance team.
• Raise purchase orders, process invoices and ensure correct budget codes are used.
• Wellbeing events and initiatives - work with Wellbeing Managers and HR colleagues to support, coordinate and promote wellbeing events, workshops and seminars.

Person profile

• Educated to degree level or equivalent.
• Associate CIPD membership (or working towards) – desirable.
• Strong knowledge of Employment law and application to case management.
• Experience handling complex HR and wellbeing queries.
• Evidence of ongoing professional development.
• Strong generalist HR administration skills.
• Confident dealing with difficult situations and people with tact and diplomacy.
• Ability to develop clear information resources and guidance materials.
• Comfortable adapting and contributing content for intranet/website pages.
• Proven ability to manage and deliver on defined areas of work and projects.
• High attention to detail and strong data management skills.
• Genuine interest in wellbeing and its impact at work.
• Excellent interpersonal, written and verbal communication skills.
• Strong organisational and planning skills, able to manage deadlines and competing priorities.
• High level of numeracy and proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams and OneDrive).
• Able to handle sensitive and confidential matters with discretion.
• Collaborative team player with a flexible, proactive attitude.
• Professional, positive approach with a commitment to continuous learning and improvement.

If you have the skills and experience required for this role please submit your CV for immediate review.