HR Caseworker – Wellbeing (12‑month FTC)

Salary: £40,000 – £45,000 per annum plus benefits

Sector: Charity

Location: London

Hours: Full time, 36 hours per week, hybrid working

Interviews: January 2026

Overview

We are recruiting for a national charity based in central London for a 12-month fixed-term HR Caseworker – Wellbeing. This role is an exciting opportunity for someone passionate about supporting colleagues and promoting wellbeing in the workplace. The postholder will work within the HR/Wellbeing team to manage wellbeing casework, balancing procedural fairness with empathy, ensuring compliance with employment law, internal policies, and best practice.

The role involves managing sensitive and complex wellbeing matters, maintaining accurate and confidential records, supporting financial and administrative processes, promoting wellbeing events and initiatives, and contributing to projects that deliver the charity’s broader wellbeing strategy. This is an excellent role for a confident, proactive HR professional who wants to make a real difference to colleague experience and organisational culture.

Key Responsibilities

Wellbeing Case Management

• Provide advice and guidance to managers and colleagues on wellbeing and absence matters, ensuring legal compliance and compassionate handling.
• Manage individual wellbeing and absence cases with professionalism and discretion.
• Collaborate with HR colleagues to provide consistent, joined-up advice across the organisation.
• Maintain confidential, accurate records in line with data protection requirements.

Policies, Procedures & Resources

• Work with the Wellbeing Manager(s) to review, update, and maintain wellbeing policies and resources to ensure alignment with employment law and internal procedures.
• Promote wellbeing policies and procedures and guide managers and staff in their use.
• Support the development and enhancement of wellbeing resources according to agreed project plans.
• Identify external wellbeing services that complement internal offerings.

Queries & Inbox Management

• Manage the shared wellbeing inbox, responding to routine queries and escalating sensitive or complex issues as appropriate.
• Ensure advice reflects current legislation and internal guidance.

Financial & Administrative Support

• Administer financial processes linked to wellbeing, including liaising with suppliers and the finance team.
• Raise purchase orders, process invoices, and ensure accurate budget coding.

Wellbeing Events & Initiatives

• Support, coordinate, and promote wellbeing events, workshops, and seminars alongside Wellbeing Managers and HR colleagues.
• Contribute to initiatives that raise awareness of wellbeing and encourage a positive organisational culture.

You will need

• Degree-level education or equivalent.
• Associate CIPD membership or working towards it (desirable).
• Strong knowledge of employment law and its application to HR and wellbeing case management.
• Experience managing complex HR and wellbeing queries with tact and diplomacy.
• Evidence of ongoing professional development in HR or wellbeing.
• Strong generalist HR administration skills and experience in project delivery.
• Ability to develop clear guidance materials and information resources.
• Confidence in adapting content for intranet/website use.
• High attention to detail and strong data management skills.
• Genuine interest in workplace wellbeing and its impact on colleagues.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organisational and planning skills, able to manage competing priorities.
• High proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive).
• Ability to handle sensitive and confidential matters with discretion.
• A collaborative, flexible, and proactive approach to work.
• Professionalism, positivity, and commitment to continuous learning and improvement.

Application

If you have the skills and experience required for this role, please submit your CV for immediate review.