Hotel Manager

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Hotel Manager Location: DoubleTree by Hilton Stoke-on-Trent
Salary: Competitive + Incentive Bonus + Benefits
Job Type: Full-Time, Permanent
Who We Are At DoubleTree by Hilton Stoke-on-Trent, we are proud to be the Heart of Hospitality in Stoke-on-Trent.
Everything we do is rooted in care, connection, and delivering exceptional experiences not just for our guests, but for our team and the wider community. We dont just run a hotel; we create a place where people feel welcomed, valued, and inspired.
Our culture is shaped by our core values DUCKIE :
Delivering Exceptional Service We go above and beyond, every time
Understanding Individuals We recognise and respect that everyone is different
Caring Culture We support each other and lead with kindness
Knowledge We are experts in what we do and continuously improve
Inspirational Approach We lead by example and motivate those around us
Empowering Our Team We trust and develop our people to succeed
The Role We are looking for an inspiring and commercially driven Hotel Manager to lead the day-to-day operations of the hotel. As a key member of the senior leadership team, you will support the General Manager in delivering operational excellence, embedding our culture, and driving business performance.
This role is about more than managing departments its about leading people, shaping culture, and creating exceptional experiences.
Key Responsibilities Operational Leadership Oversee all hotel operations including Front Office, Food & Beverage, Housekeeping, Maintenance, and Events
Ensure seamless service delivery across all guest touchpoints
Lead daily operational briefings and maintain clear communication across departments
Act as Duty Manager as required, taking full responsibility for the hotel
Guest Experience Champion a culture of Delivering Exceptional Service
Monitor guest feedback, reviews, and satisfaction scores, taking proactive action to improve
Personally handle and resolve escalated guest concerns with professionalism and empathy
Ensure brand standards are consistently delivered in line with Hilton Worldwide Holdings expectations
People & Culture Lead, coach, and develop Heads of Department and their teams
Embed the DUCKIE values into everyday behaviours and decision-making
Create a Caring Culture where team members feel supported, engaged, and motivated
Oversee recruitment, onboarding, training, and succession planning
Conduct regular performance reviews and support career development
Commercial & Financial Performance Drive revenue, profitability, and cost control across all departments
Monitor KPIs including occupancy, ADR, RevPAR, labour costs, and guest satisfaction
Work closely with sales and revenue teams to maximise business opportunities
Identify opportunities for growth, efficiency, and improved performance
Compliance & Standards Ensure full compliance with health & safety, fire regulations, licensing, and company policies
Maintain high standards of cleanliness, presentation, and maintenance throughout the hotel
Ensure all departments operate in line with brand and audit requirements
About You Proven experience in a senior hotel leadership role (Hotel Manager, Operations Manager, or Deputy General Manager)
A natural leader who embodies an Inspirational Approach
Passionate about people, with a strong focus on Empowering Our Team
Commercially astute with a track record of delivering results
Excellent communication, organisation, and problem-solving skills
Calm under pressure with the ability to make confident decisions
Experience within a branded hotel environment (Hilton experience desirable but not essential)
What We Offer Competitive salary with performance-based bonus
Access to the Hilton Team Member Travel Program
Career progression opportunities within a global brand
Meals on duty
Employee recognition programmes
Pension scheme
A supportive environment where your leadership truly makes an impact
Why Join Us? This is your opportunity to be part of a hotel where people come first. At DoubleTree by Hilton Stoke-on-Trent, you wont just manage a business youll help shape a culture, inspire a team, and deliver memorable experiences every day.

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Location:
Hanley
Job Type:
FullTime

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