Hotel Manager

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Hotel Manager

Location:

DoubleTree by Hilton Stoke-on-Trent Salary:

Competitive + Incentive Bonus + Benefits Job Type:

Full-Time, Permanent Who We Are

At DoubleTree by Hilton Stoke-on-Trent, we are proud to be the Heart of Hospitality in Stoke-on-Trent. Everything we do is rooted in care, connection, and delivering exceptional experiences

not just for our guests, but for our team and the wider community. We dont just run a hotel; we create a place where people feel welcomed, valued, and inspired. Our culture is shaped by our core values

DUCKIE : Delivering Exceptional Service

We go above and beyond, every time Understanding Individuals

We recognise and respect that everyone is different Caring Culture

We support each other and lead with kindness Knowledge

We are experts in what we do and continuously improve Inspirational Approach

We lead by example and motivate those around us Empowering Our Team

We trust and develop our people to succeed The Role

We are looking for an inspiring and commercially driven Hotel Manager to lead the day-to-day operations of the hotel. As a key member of the senior leadership team, you will support the General Manager in delivering operational excellence, embedding our culture, and driving business performance. This role is about more than managing departments

its about leading people, shaping culture, and creating exceptional experiences. Key Responsibilities

Operational Leadership

Oversee all hotel operations including Front Office, Food & Beverage, Housekeeping, Maintenance, and Events Ensure seamless service delivery across all guest touchpoints Lead daily operational briefings and maintain clear communication across departments Act as Duty Manager as required, taking full responsibility for the hotel Guest Experience

Champion a culture of Delivering Exceptional Service Monitor guest feedback, reviews, and satisfaction scores, taking proactive action to improve Personally handle and resolve escalated guest concerns with professionalism and empathy Ensure brand standards are consistently delivered in line with

Hilton Worldwide Holdings

expectations People & Culture

Lead, coach, and develop Heads of Department and their teams Embed the DUCKIE values into everyday behaviours and decision-making Create a Caring Culture where team members feel supported, engaged, and motivated Oversee recruitment, onboarding, training, and succession planning Conduct regular performance reviews and support career development Commercial & Financial Performance

Drive revenue, profitability, and cost control across all departments Monitor KPIs including occupancy, ADR, RevPAR, labour costs, and guest satisfaction Work closely with sales and revenue teams to maximise business opportunities Identify opportunities for growth, efficiency, and improved performance Compliance & Standards

Ensure full compliance with health & safety, fire regulations, licensing, and company policies Maintain high standards of cleanliness, presentation, and maintenance throughout the hotel Ensure all departments operate in line with brand and audit requirements About You

Proven experience in a senior hotel leadership role (Hotel Manager, Operations Manager, or Deputy General Manager) A natural leader who embodies an Inspirational Approach Passionate about people, with a strong focus on Empowering Our Team Commercially astute with a track record of delivering results Excellent communication, organisation, and problem-solving skills Calm under pressure with the ability to make confident decisions Experience within a branded hotel environment (Hilton experience desirable but not essential) What We Offer

Competitive salary with performance-based bonus Access to the

Hilton Team Member Travel Program Career progression opportunities within a global brand Meals on duty Employee recognition programmes Pension scheme A supportive environment where your leadership truly makes an impact Why Join Us?

This is your opportunity to be part of a hotel where people come first. At DoubleTree by Hilton Stoke-on-Trent, you wont just manage a business

youll help shape a culture, inspire a team, and deliver memorable experiences every day.

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Location:
Gb
Job Type:
FullTime

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