NEW ROLE ALERT Hire ManagerLocation: Kettering area, NorthamptonshireReporting to: National Hire & Sales Manager Salary: £36k Hours: Monday to Friday, 40 hours per week (flexible between 07:00 – 18:00). Additional hours may be required to fulfil the needs of the role.About the RoleInteraction Recruitment is proud to be recruiting on behalf of our client for an experienced and driven Hire Manager to join their growing short-term hire function.This is an exciting opportunity to take ownership of a busy hire operation, leading a team and ensuring excellent service delivery across the UK. You will play a key role in managing day-to-day hire activities, supporting customers, and driving operational efficiency.Key ResponsibilitiesAs Hire Manager, you will: Work collaboratively with the Hire Desk team to support hire operations nationwideManage the day-to-day activity of a hire department, ensuring high levels of customer satisfactionOversee all aspects of short-term hire including scheduling, customer communication, transport bookings, quotations, and invoicingLead and support the team to ensure all hire administration is accurate and completed on timeBuild and maintain strong relationships with suppliers, identifying cross-hire opportunitiesDevelop strong customer relationships and resolve issues quickly and effectivelyTake ownership of day-to-day operational challengesWork closely with Service and Sales teams to ensure a seamless customer experienceEnsure compliance with internal CRM systems and support ongoing process improvementsDevelop, mentor, and support team members to achieve business objectives and KPIs About YouThe ideal candidate will have: Extensive knowledge and experience within forklifts, materials handling equipment, or plant hireA proactive and customer-focused approachStrong organisational and administrative skillsExcellent communication skills, both telephone and face-to-faceExperience using Microsoft 365 and ERP/CRM systems (e.g. Protean)Proven experience managing a teamPrevious experience within the materials handling service or hire industry (essential) What's on Offer Competitive salary24 days holiday + bank holidaysStatutory pension contributionCareer development opportunities – our client is committed to investing in their peopleCompany social eventsWellbeing initiatives, including group fitness sessionsAdditional employee perks and benefits Apply NowIf you are an experienced Hire professional looking to take the next step in your career, we would love to hear from you.Interaction Recruitment is acting as an employment agency on behalf of our client.INDKTTJBRP1_UKTJ