Head Waiter/waitress

2 Days Old

CAIA 46 Golborne Road, London W10 5PR
About Us:

Opened in 2022 by Tim Lang and Rishabh Vir, Caia has always been more than just a restaurant, its a personality-filled space, rooted in the joy of always-open doors, an authority on music, playing the best sounds with unforgettable food and service.
Priding its on being a destination that makes you feel like youve just stepped into a living room you never want to leave.
Born from a shared love of hospitality, Caia was created to unite people. Its a place where people can move seamlessly from day to night, to eat food that speaks to the heart, and to be part of special shared moments that only happen under the perfect conditions.

In 2025, Caia enters its new era with chef John Javier at the helm. Evolving a once neighbourhood restaurant and bar into a global player, with big ambition and bold flavours.
Our ambition is not only to be one of the most innovative dining destinations in the country but also to be a place where guests truly feel at home and welcomed back time and again.
Job Title: Head Waiter
Job Summary:
Join Caia's distinguished team as a Head Waiter, where impeccable customer service, extensive menu and wine knowledge, and meticulous attention to detail are essential to delivering an impeccable dining experience. Manage your assigned section by coordinating smoothly with the kitchen, sommelier, and support team while ensuring every guest receives personalised, warm, and professional service.

Key Responsibilities
Pre-Service
Complete opening/deep clean checklists
Confirm reservations and guest count with Host or Manager.
Review 7Rooms guest profiles to anticipate preferences and 919 notes.
Set up assigned section.
Organise and stock waiter station.
Ensure restrooms meet cleanliness standards.
Prepare one pairing for daily briefing (1 wine or cocktail, 1 dish, 1 interesting fact).
During Service
Deliver service according to established steps of service.
Demonstrate full product knowledge (menu, allergens, beverages).
Maintain ownership of assigned section.
Monitor guest satisfaction.
Support colleagues proactively during peak times.
Maintain cleanliness and organisation throughout service.
Average spend per guest aligned with restaurant targets.
Upselling contribution (wine, cocktails, specials).
Pairing recommendations executed during briefing reflected in service.
Proactive support outside assigned section (observational assessment).
Participation in daily briefing and debrief (100% attendance unless excused).
Effective communication with kitchen and bar (minimal service delays attributed to FOH).
Post-Service Responsibilities
Complete closing checklist thoroughly.
Cover runner duties if necessary.
Reset section and station for next shift.
Participate in nightly team debrief.
Essential Skills and Qualifications:
Proven experience in fine dining.
Excellent communication skills for clear and professional interaction with guests and team members.
Outstanding attention to detail to ensure a seamless and memorable dining experience.
Strong team player committed to upholding the highest service standards.
Flexibility to work evenings, weekends, and holidays as the restaurant requires.
A sincere passion for food, wine, music and hospitality excellence.

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Location:
Westbourne Park
Job Type:
FullTime

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