We are excited to be searching for a new Head of Learning and Development to join our award winning People Team here at Gaucho. The primary function of the role would be to provide comprehensive training, coaching, developing and overall implementation of the L&D strategy to support the People and the Operations team alike and all Gaucho staff to drive high performance, achieve the learning and development objectives, all whilst consistently meet brand standards.

You will lead and manage the nationwide training team taking a strategic approach to brand wide interventions and solutions, the focus of this role will be shaping careers as well as increasing employee engagement. You will also work to continuously reflect, coordinate and promote process improvement and development at all levels within the business, encouraging collaborative working, in order to reach full employee development potential.

This is more than a leadership role—it’s an opportunity to transform how learning empowers people while embracing innovation, digital transformation, and sector-leading practices to achieve our organisational goals. The Head of Learning & Development is innovative, resourceful and able to manage conflicting workloads as the company grows our industry bid to be ‘best in the business’.

The successful candidate:

• Has a minimum of 5 years’ experience within a senior training role, with previous exposure of facilitating & writing training for various different departments at a multi-site level.
• Strategic vision: Ability to think strategically and execute on that vision using innovative approaches and embraces evolving the latest technologies.
• Strong systems experience of leading LMS management and dynamic content creation.
• Strong organisational skills to manage multiple projects and priorities across all levels across the business as well as managing the wider training team.
• Strong analytical skills to assess training needs and measure the impact of L&D programs.
• You’ll require experience managing both up and down, strong communications skills and at ease when discussing organisational design with senior leaders
• L&D knowledge and market trends: Deep understanding of L&D practices – including the evolution towards skills-based organisation - and trends.

Responsibilities:

• The Head of Learning & Development will asses the needs of the company through collaboration with Head of Departments, observation and side-by-side working using industry knowledge and also creating and delivering bespoke development packages for all departments.
• Support the L&D Manager North & South to organise the annual training calendar to ensure the efficient facilitation of the Gaucho L.A.B: The company’s induction training programme for the new starters: training location facilitation, managing the training calendar, kitchen prep, attendance, trainers rotas, journals, wastage, allocate hours on Fourth.
• Planning and delivering the L&D strategy, frameworks and the continuous development of the L&D team.
• Full accountability of the brand’s L&D budget, reviews and reporting.
• Ownership of new openings, operational standards and steps of service.

Accountability for the brand’s E Learning platform, all Management development and company career pathways

Benefits and Training:

• 50% off Food
• Referral and Length of Service Bonuses
• Incentive and reward schemes
• Cycle to work schemes and discounted gym membership
• Gaucho Benefits
• Industry Apprenticeship Program Opportunities
• Career Development and Training Programs
• Training provided by the Gaucho L.A.B
• 28 paid annual holidays + options to purchase additional days

*This role is required 5 days a week in Gaucho Head Office in Oxford Circus, London - with some travel to our regional and London restaurants & you must have experience of Learning & Development within hospitality*