Guest Experiences Manager

1 Days Old

Guest Experiences Manager ***luxury hotel***

What is in it for you?
£33,573.00 OTE per annum, plus other exciting perks and benefits!
Delicious free meals on duty.
Holiday allowance starting at 28 days and increasing with length of service up to 36 days.
Professional, award winning learning and development opportunities from day one.
Fantastic recommend a friend and family bonus scheme worth up to £600.
Enhanced paid maternity leave & paternity leave.
50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
Discounted accommodation rates at Red Carnation Hotels worldwide.
Two paid volunteering days each year, because we care about our community.
Access to immediate Employee Assistance Programme, because we care about our employees.
Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
Social and team building events.
Global Employee Appreciation Party, where we get to celebrate our incredible teams.
Complimentary quality uniform and dry-cleaning services.

We are looking for an enthusiastic Guest Experiences Manager to join our family on a full time basis. We are looking for someone with previous hotel Guest Experiences Manager experience with excellent communication skills and strong attention to detail, has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest. This position reports to the Front of House Manager.

Location: The Rubens at the Palace Hotel
Employment type: Permanent
Working pattern : 5 days working, 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AAs Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel is a stunning five-star property located in the heart of Londons Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

Key Responsibilities of a Guest Experiences Manager:
Ensure the smooth day to day running of the department.
Meet and greet our guests and assist them with any enquiries.
Look after VIPs and top corporate guests.
Ensure that the department maximises both revenue and customer satisfaction through efficient sales, administration, good management and commitment to training.

What are we looking for?
Proven experience as a Guest Experiences Manager or in a similar role within a 5-star hotel or luxury environment.
Exceptional communication skills both verbal and written.
Strong attention to detail and the ability to maintain high standards of guest service.
Positive attitude towards training and development; someone who enjoys leading by example and inspiring the team.
Experience managing VIP guests and high-profile clients.
Ability to thrive in a fast-paced, high-pressure environment.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.

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Location:
London
Job Type:
FullTime

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