Guest Experience Manager

New Yesterday

The Kensington, London
The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.
Step into a place where luxury feels warm, personal, and effortlessly welcoming.
As our Guest Experience Manager, you'll be at the centre of everything we do for our guests, helping ensure every moment at The Kensington feels special.
You'll keep our daily operations running smoothly and create an atmosphere where guests feel truly valued. Working closely with our brilliant team, you'll anticipate needs, add thoughtful touches, and help deliver the personalised service that makes The Kensington one of London's most loved 5-star hotels.
Reporting to our Front Office Manager, you'll lead and support your team, guiding them to deliver excellent service at every step. Your background in luxury hospitality, especially in a 5-star setting, will set you up for success in this busy, rewarding role.
We're looking for a natural leader who enjoys creating memorable moments for guests while managing the day-to-day with confidence. You'll bring a genuine passion for hospitality, great attention to detail, and a calm, solution-focused approach. Fluency in English is essential, and additional languages are always welcome.
The Perks of working for The Kensington Hotel:
Generous service charge on top of your base salary
Upselling incentives
Holiday allowance increasing with length of service up to 25 days
Free meals on duty
50% discount when dining with The Doyle Collection
Discounted rates when staying in our hotels
Training dedicated to personal development
Cycle to work scheme
Discounts in selected stores and online shops
Life Insurance and Company Pension
Complimentary uniform and dry cleaning
One paid volunteering day per year
Free access to the Employee Assistance Programme
Hotel Incentives and rewards
Staff summer parties, Christmas parties and regular team get togethers
Refer a Friend bonus scheme

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Location:
South Kensington
Job Type:
FullTime

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