Groups and Events Sales Manager We have an amazing opportunity for a Groups and Events Sales Manager to join our Sales & Marketing team. Under the guidance and supervision of the Director of Groups & Events , the Groups & Events Sales Manager is responsible for managing and converting group and event sales opportunities. This role focuses on driving sales efforts, maximizing revenue, and ensuring the delivery of exceptional client experiences through effective collaboration with internal teams and operations. The position emphasizes pipeline conversion, strategic upselling, and negotiation to achieve revenue targets while maintaining strong client relationships. It requires excellent communication skills, a results-driven approach, and a passion for delivering outstanding service within a luxury hotel environment. Who are we? We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europes tallest building. Our guests dine with unparalleled views across London, capturing the citys most historic area, inclusive of Tate Modern, St. Pauls Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests experience from the off-set and our team will ensure you have everything you need to succeed in your career with us. What we are looking for? We are looking for someone with a pleasant & welcoming manner. Experience in a luxury 5* hotel and/or hotel operations is desirable Experience in a similar events role Flexible & adaptable to different working conditions Extensive knowledge of Salesforce and Opera A solid understanding of third-party sites such as CVENT and VenueDirectory A strong proficiency in the Microsoft Office suite. You will have Have an immaculate appearance. Have oral & written fluency in English. Fluency in a second language would be beneficial. Be motivated & a self-starter. Have a positive attitude. Commitment to our values and beliefs. In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to: Competitive and generous pension contribution scheme 50% discounts in our exclusive award-winning luxury Restaurants and Bars CODE Hospitality membership Complimentary dining whilst at work Complimentary dry-cleaning service for your work attire Annual season travel ticket loan to support you in your journey to work Staff rates at properties worldwide Exclusive discounts across London Bridge area via the Shard Card membership scheme Loyalty benefits- such as complimentary stays, monetary recognition for long service Investment in your personal development via our vast online Shangri-la academy courses Internal promotions and endless opportunities Unique cultural and engagement events across all teams Immediate enrolment onto our employee recognition platform moments of joy Financial recognition for introducing new successful team members into the hotel via our inhouse talent team. Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

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