JBM is supporting A high-growth, tech-enabled services business to find a delivery operations, change management, and transformation leader to drive operational excellence across a 70-person global delivery function.

You’ll join at a pivotal inflection point: the business is shifting from a primarily human-led service model to one that is powered by its propriety tech platform.

This role is about leading a high performing team through this critical transformation and ensuring continued operational excellence.

You’ll embed new ways of working across a technical, process-oriented group of experts.

This is an interim-to-perm opportunity.

What You'll Do

• Lead a global customer success function (~70 FTEs) who provide technical delivery and support to clients
• Manage and evolve the Asia-based operational hub, while collaborating with commercial teams across the globe
• Drive the implementation of automation and AI tools across workflows
• Champion change - embedding new structures, frameworks, and performance metrics across the org
• Partner closely with senior leadership to align delivery with growth, margin, and service goals
• International travel required every 8-10 weeks to deepen relationships and embed operational best practice

What We’re Looking For

• Experience scaling service delivery functions in high-growth, tech-enabled environments
• A track record of leading offshore operations teams and navigating cross-cultural dynamics
• Expertise in operational transformation - including automation, tooling, and change management
• Strong commercial acumen - you understand how operational levers affect gross margin and customer satisfaction
• Comfort working at multiple altitudes - equally at ease in a room with technical leads as with the CFO or CEO
• Energy, edge, and ambition - you're ready to take on a big challenge with big upside

Why This Role?

• Impact: own and evolve one of the most important functions of this rapidly growing company
• High growth: Business has doubled revenue YoY and is targeting $100m ARR within the next 18 months
• Compensation: a mixture of base and bonus, somewhere in the region of £120k - £180k OTE

To apply: Please send your CV and a brief cover letter highlighting your most relevant experience.

Note: upload cover letter & CV in the same file

Due to the high volume of interest we expect, we’ll only be able to respond to shortlisted candidates - thanks so much for your understanding.