General Manager

New Yesterday

General Manager Oblix at The Shard
Were looking for a standout General Manager to take confident ownership of Oblix at The Shard. This is not a typical GM role. Youll lead two distinct concepts under one roof: Oblix West , refined, fire-led dining, and Oblix East , a high-energy lounge and cocktail destination.
This role demands a leader who is commercially sharp, operationally exacting, and visibly present on the floor . Youll own the business end to end, from culture and standards to commercial performance and guest impact, in one of Londons most high-profile hospitality environments.
About the Role:

As General Manager, you sit at the centre of the Oblix experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest.
Operational Excellence
Lead seamless service across two concepts. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
Commercial Performance
Full P&L accountability including revenue optimization, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
Team Leadership
Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the furture growth of the brand.
Guest Experience
Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Oblix's luxury positioning.
Presence
You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
What you will bring:
Essentials
Proven track record as a General Manager in a high-volume, premium dining environment
Experience leading large teams (80+ staff) in complex, multi-concept or split-site operations
Demonstrated commercial acumen: you've owned a P&L, driven revenue, and managed labour costs effectively
Deep knowledge of London's premium dining market and competitive landscape
Leadership Qualities
Natural presence on the floor, your team respects you, guests trust you, and senior stakeholders value your judgment
High emotional intelligence: you know when to coach, when to challenge, and when to step in and take control
Confidence managing operational pressure, difficult conversations, and competing priorities without losing composure
The Benefits:
World-class in-house training and leadership development
Clear pathways to international GM roles across our global portfolio (44 locations)
Opportunities to work across five premium brands: Zuma, ROKA, Oblix, INKO NITO, and Etaru
Optional private healthcare and dental scheme
Long-service recognition programme
Travel season ticket loan
Complimentary dining and discounts across the Azumi group globally
Cycle to Work scheme
Oblix at The Shard
Set on the 32nd floor of The Shard, Oblix is one of Londons most iconic dining destinations. Bold, fast-paced, and relentlessly focused on quality the restaurant is split across Oblix West (refined, fire-led dining) and Oblix East (high-energy bar dinning, cocktails), this is a complex, high-volume operation.
Our Commitment to Inclusivity
At Oblix, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

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Location:
Southwark
Job Type:
FullTime

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