General Manager

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Role Overview

Our client is a privately owned, fully integrated real estate investment and management company specialising in the residential and alternative property sectors, with an established and growing presence in the UK PRS market.

We are looking for a General Manager to take ownership of a residential building in South London, responsible for overall performance across leasing, operations, facilities, and customer experience.

This is a sole-site role - a hands-on, customer-facing position for someone who thrives on autonomy and takes real pride in the environment they manage.

Key Responsibilities

Lettings & Tenant Management

Own the leasing strategy, conducting viewings, managing external agents, and keeping occupancy optimised
Act as the escalation point for resident complaints, ensuring swift and effective resolution
Manage the full tenancy lifecycle - referencing, contracts, deposits, renewals, and statutory documentation
Monitor market conditions and provide rental rate recommendations to the Asset & Operations team
Drive resident satisfaction, NPS, and online reviews
Ensure rent collection and arrears management are handled efficiently
Coordinate contractor handovers for incoming and outgoing residents
Maintain GDPR-compliant tenant recordsFacilities Management

Manage Hard and Soft FM contractors, tracking all works instructed and completed
Conduct annual reviews of Risk Assessments and liaise with H&S providers for FRA and H&S reports
Supervise on-site contractors to ensure compliance with RAMS, Permit to Work procedures, and H&S legislation
Respond to out-of-hours emergencies as requiredProperty Management

Address lease breaches proactively, managing remediation through to resolution
Ensure full legal compliance - Right to Rent, deposit management, HMO licensing
Work with the Finance team to deliver the property on budget
Approve invoices promptly and liaise with utility providers on void unit billing
Compile monthly business reviews for the Asset & Mobilisation teamsWhat We're Looking For

Essential

Proven experience managing a residential building or property
Strong contractor management and coordination skills
Excellent customer service and complaint handling ability
Experience coaching and developing others
Sharp attention to detail and strong organisational skills
Confident communicator - written and verbal
Self-motivated and comfortable working independently
Ability to respond to out-of-hours emergencies and travel to other sites when neededDesirable

Budget and P&L experience
Strong track record against leasing/sales targets
Technical knowledge of BTR operations, facilities, and H&S
Relevant qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH)
Apply
Location:
Lambeth
Salary:
£45,000 - £50,000 /annum Discretionary bonus
Job Type:
FullTime
Category:
Property Services

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