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General/Position Summary

The International Fleet Operations, Senior Manager is responsible for overseeing and managing the day-to-day operations of the International Fleet automobile program. This critical role will act as the vendor manager for the International Fleet vendor, optimizing vendor performance, driving operational efficiencies, monitoring adherence to policies, and developing strong program controls to drive behaviors and policy compliance. The role will require significant cross-functional collaboration to identify, build, and develop process efficiencies across multiple international locations. The ideal candidate will possess advanced relationship-building skills, a proven ability to work with Senior Leaders, and navigate complex situations with professionalism and strategic insight.

Job Description

General/Position Summary

The International Fleet Operations, Senior Manager is responsible for overseeing and managing the day-to-day operations of the International Fleet automobile program. This critical role will act as the vendor manager for the International Fleet vendor, optimizing vendor performance, driving operational efficiencies, monitoring adherence to policies, and developing strong program controls to drive behaviors and policy compliance. The role will require significant cross-functional collaboration to identify, build, and develop process efficiencies across multiple international locations. The ideal candidate will possess advanced relationship-building skills, a proven ability to work with Senior Leaders, and navigate complex situations with professionalism and strategic insight.

This is a hybrid role based in Paddington, London (3 days a week in the office are required).

Key Duties & Responsibilities

• Manage the day-to-day operations of the International Fleet automobile program across multiple countries, monitoring compliance of International Fleet policy and proactively reviewing and suggesting policy recommendations as the business evolves.
• Act as the vendor manager and liaison between internal teams and external vendor. Ensure vendor operational performance goals are met, and service level agreements are maintained.
• Monitor compliance of International Fleet policy and proactively reviews and suggests policy recommendations as the business evolves. Responsible for managing fuel card usage and compliance.
• Responsible and accountable for Intl Fleet administration including but not limited to managing fuel card usage and compliance, ensuring maintenance schedules are followed, repairs are conducted appropriately, leases are reviewed and updated accordingly.
• Monitor vendor performance regularly and compliance through strategic data analysis. Reviews & proposes vendor-specific process changes and ensures adequate management and mitigation of risk arising from vendors.
• Drive vendor partnership & negotiations, exceptional customer service, cost savings, enhanced value and reduced environmental impact where possible.
• Proactively addresses customer inquiries and leverages feedback to drive efficiencies to streamline program.
• Partner closely with Total Rewards/Benefits teams to align on principles and consistent approach for Intl Fleet ops including eligibility and benchmarking process. In partnership with Total Rewards, manage vehicle choice & pricing per country.
• Partner with Strategic Sourcing to conduct quarterly business reviews to maximize service delivery and ensure KPI’s and SLA’s are measured and reported.
• Responsible for reviewing and approving monthly invoices to ensure alignment with vehicle lease amounts.
• Ability to manage and forecast operational budget, delivering reporting to Sr. Leadership & Finance business partners.
• Drive cross functional collaboration, process efficiencies and policy alignment between International HR, Payroll & Tax.
• Proactively anticipates business needs and addresses them by taking an innovative approach to developing processes and tools, to strengthen the program and enhance the customer service experience.
• Drive refinement and establish scalable & centralized processes. Ensures compliance with country regulations as these evolve and manages the change management processes.
• Responsible for maintaining comprehensive reporting. Identify, analyze, and interpret data trends and patterns and prepare ongoing reports and data visualizations to support decision-making.
• Responsible for managing Internal Audit Team requests and addressing audit observations as needed.
• Design & implement key training materials to support the International Fleet operations process to enhance compliance to the policy.
• Manageadditional special projects and enterprise-wide initiatives, supporting the wider Corporate Services Team to drive continuous improvement.
  
  

• Bachelor's degree in relevant discipline
  
  

• Typically requires 6+ years of experience related to Corporate Fleet or the equivalent combination of education and experience.
• Previous project management and vendor management required.
• Experience working in a global corporate environment, partnering across multiple countries, within biotech or comparable regulated industry.
  
  

• Proven experience vendor managing a Fleet vendor across multiple countries.
• Robust analytical skills include experience with integration of multiple data sources.
• Exhibit analytical acumen identifying innovative insights that streamline processes and mitigate complexities across multi-functional, global teams.
• Advanced in senior leader presentations (written, PowerPoint, verbal), ability to use data driven insights to address business needs and challenges.
• Champion in customer service attitude enabling a highly collaborative environment toward internal and external vendors.
• Ability to lead and drive change in a developing business environment and coordinate processes involving cross-functional teams, complex systems, & tight deadlines across multiple time zones.
• Proficient in Microsoft Office suite (Excel and PowerPoint)
• Supplier vendor management experience
• Ability to navigate and champion company policies and compliance regulations.
  
  

• Prior working experience & accountability of PowerBi dashboards.
  
  

• Hybrid: work remotely up to two days per week; or select
• On-Site: work five days per week on-site with ad hoc flexibility.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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