Estates & Services Administrator\n\nLocation: Coventry\n Contract: Permanent, Full Time\n Salary: £28,923 per annum \n\nThe Opportunity\n\nWe are looking to recruit an Estates & Services Administrator to join a busy and supportive team within a leading housing and community organisation in the Coventry region.\n\nThis is a varied and essential role providing high-quality administrative and clerical support to the Estates & Services Directorate, ensuring services run efficiently, professionally and in line with organisational policies and values.\n\n Key Responsibilities\n\nYou will provide direct administrative support across Estates & Services, including:\n\nAdministration & Office Support\n\nTaking and preparing meeting minutes\nPreparing letters, correspondence and management documentation\nSetting up and maintaining office systems and accurate records\nManaging diaries and organising meetings using Outlook or equivalent\nProviding general clerical support including filing, photocopying, post handling and email management\nReceiving visitors and providing a professional meet-and-greet service, including hospitality where appropriateMonitoring & Reporting\n\nSupporting the monitoring of work plans and action plans, updating progress and chasing targets\nMaintaining weekly productivity reports (e.g. communal cleaning, voids, grounds maintenance and other team activities)\nProducing daily and ad-hoc reports as required\nRunning performance monitoring reports and undertaking trend analysisSystems & Data Management\n\nMaintaining and monitoring records using systems such as Ebis, MIS, GIS, Sunrise, Arbor track and others\nRaising and closing works daily\nProcessing invoices and payments\nEnsuring GDPR compliance, secure storage of records and confidential shreddingOperational Support\n\nMaintaining accurate staffing records including sickness and annual leave\nProcuring, distributing and recording uniforms and PPE\nSupporting deliveries and collections for contracts\nDealing with tenant enquiries (telephone and in person), including appointments for pest control or bulk removals\nLiaising with internal teams and external agencies to resolve issues promptly\n Team & Organisation\n\nSupporting managers within Estates & Services as required\nProviding cover across the admin team during sickness or holidays\nCreating and updating knowledge boards monthly\nAlways communicating effectively and professionallyAll duties will be carried out in line with organisational policies, including Health & Safety, Equality & Diversity, Customer Involvement and Safeguarding.\n\nTo be successful in this role, you will have:\n\nExperience of working within an administrative or office-based role\nExperience of working in a team environment and delivering to targets\nStrong IT skills, including Microsoft Word, Excel and PowerPoint\nExperience using administration, performance monitoring or management systems\nA confident, friendly and professional telephone manner\nThe ability to work on your own initiative and adapt to change\nStrong written and verbal communication skills\nAn understanding of data protection, confidentiality and GDPR\nAwareness of Equality of Opportunity and Safeguarding principles\nAn understanding of handling information on a need-to-know basisExperience of ordering, distributing and recording uniforms and PPE is desirable.\n\nIf you feel you'd be a good fit for the role, feel free to send your CV to Adam at or call (phone number removed) \n\nINDPS